Return Policy

Return new and unused items, in original packaging, 30 days of your order's ship date for a refund or exchange. Items must be in resaleable condition. All returns are subject to inspection and approval.

Initiate Your Return

  1. Sign in to your account and click on the returns tab.
  2. Fill out the online form and follow the instructions of our easy to use return portal.

What is New Condition?

  • Riding Gear: Any merchandise that's been taken out for a ride is considered used and cannot be returned. Try boots on carpet, and try on helmets indoors, before heading out.
  • Parts & Accessories: Any part that's been installed, or shows signs of an attempted installation, is non-returnable.

Return Shipping Costs

A return postage fee of $12 (plus applicable taxes) will be deducted from your refund. For remote and fly-in addresses, this fee is $55. You'll see the exact amount in the return portal before you confirm.

If you'd rather arrange your own return shipping, you're responsible for paying the carrier directly, and this cost won't be deducted from your refund separately.

Non-Returnable Items

  • Gift cards
  • Electrical components
  • Tools
  • Snorkel kits
  • Undergarments
  • Manuals, unless the packaging is still sealed

Other Exclusions

  • Wheels and tires mounted by us or a third party are non-returnable.
  • Beadlock-type wheels mounted by us or a third party are non-returnable.
  • Wheel and tire packages carry a $20-per-tire charge for dismounting and cleaning.
  • Returns shipped COD will not be accepted. Unclaimed or refused COD parcels are subject to a service charge equal to twice the shipping cost, to cover shipping both ways.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash or credit. Treat them like cash: we can't replace a lost or stolen card.

Warranty Claims

Most parts carry a 90-day warranty against manufacturing defects. Most tracks and clothing carry a one-year warranty. All warranty claims are subject to manufacturer approval, and items may need to be sent to the manufacturer before a refund is issued.

We're not responsible for downtime during shipping or the approval process. Parts that show signs of use or installation outside the manufacturer's instructions, or improper handling or return shipping, are not eligible for exchange, refund, or warranty consideration.

Warranty does not cover labour or installation charges, and does not extend to replacement items beyond the original purchase date. Shipping costs for warranty returns are the customer's responsibility. Performance claims are stated by the manufacturer; we don't independently test or verify them.

For warranty information or to start a claim, contact Customer Service.

Warranty does not apply to:

  • Electrical components
  • Tires
  • Tracks drilled for studs
  • Racing tracks
  • Performance parts
  • Red-tagged, closeout, and clearance items (prices ending in .88)